New Mexico Rail Runner Express
Survey
Conducted April 1 - April 15, 2009
The following are some of the
results from the passenger survey, taken between April 1 and April
15, 2009. The survey also asked the ideal time for passengers
to reach their final destination in the morning and evening.
Staff members are still analyzing those results and a few others to
determine if schedule changes are needed in the future.
|
NMRX Ridership Survey-Spring09 |
|
At what station did you board the train today? |
|
Answer Options |
Response
Frequency |
Response
Count |
|
Belen |
12.4% |
149 |
|
Los Lunas |
13.9% |
166 |
|
Isleta Pueblo |
0.9% |
11 |
|
Bernalillo Co./Int'l Sunport |
2.7% |
32 |
|
Downtown Albuquerque |
10.8% |
129 |
|
Los Ranchos/Journal Center |
24.3% |
291 |
|
Downtown Bernalillo |
1.8% |
21 |
|
Sandoval County/US 550 |
21.6% |
258 |
|
South Capitol |
7.7% |
92 |
|
Santa Fe Depot |
4.0% |
48 |
|
answered question |
1197 |
|
skipped question |
618 |
|
NMRX Ridership Survey-Spring09 |
|
How did you travel to the NMRX Station to board the train
today? |
|
Answer Options |
Response
Frequency |
Response
Count |
|
NM Park & Ride |
1.3% |
15 |
|
Drove alone |
63.6% |
747 |
|
Carpool/drove with others |
6.7% |
79 |
|
Someone dropped me off |
15.2% |
178 |
|
Transit Connection - bus or shuttle |
6.9% |
81 |
|
Walk |
5.3% |
62 |
|
Bike |
3.7% |
44 |
|
Other (please specify) |
33 |
|
answered question |
1174 |
|
skipped question |
641 |
|
At what station will you exit the train? |
|
Answer Options |
Response
Frequency |
Response
Count |
|
Belen |
2.3% |
27 |
|
Los Lunas |
3.4% |
40 |
|
Isleta Pueblo |
0.1% |
1 |
|
Bernalillo County/Sunport |
4.8% |
57 |
|
Downtown Albuquerque |
31.9% |
381 |
|
Los Ranchos/Journal Center |
7.6% |
91 |
|
Downtown Bernalillo |
0.8% |
10 |
|
Sandoval County/US 550 |
3.4% |
41 |
|
South Capitol |
26.9% |
321 |
|
Santa Fe Depot |
18.8% |
225 |
|
answered question |
1194 |
|
skipped question |
621 |
|
How will you get from the NMRX to your destination? |
|
Answer Options |
Response
Frequency |
Response
Count |
|
Drive alone |
6.6% |
76 |
|
Carpool/drove with others |
5.6% |
65 |
|
Transit Connection - Bus or Shuttle |
41.7% |
482 |
|
New Mexico Park & Ride |
3.8% |
44 |
|
Walk |
44.6% |
515 |
|
Bike |
4.8% |
56 |
|
Other (please specify) |
72 |
|
answered question |
1155 |
|
skipped question |
660 |
|
What is your reason for travelling today? |
|
Answer Options |
Response
Frequency |
Response
Count |
|
Work |
84.4% |
995 |
|
School |
5.6% |
66 |
|
Leisure, entertainment or social visit |
6.4% |
76 |
|
Home |
0.3% |
3 |
|
Business Appointment |
1.3% |
15 |
|
Personal Appointment |
1.5% |
18 |
|
Tourism |
0.5% |
6 |
|
Other (please specify) |
17 |
|
answered question |
1179 |
|
skipped question |
636 |
|
If NMRX were not available, how would you have made this
trip? |
|
Answer Options |
Response
Frequency |
Response
Count |
|
Walk |
0.2% |
2 |
|
In car, by myself |
60.8% |
716 |
|
Carpool |
12.0% |
141 |
|
New Mexico Park & Ride |
14.7% |
173 |
|
SECA Van |
2.3% |
27 |
|
Bus |
5.1% |
60 |
|
Bike |
0.3% |
4 |
|
Wouldn't have taken this trip |
4.7% |
55 |
|
Other (please specify) |
46 |
|
answered question |
1178 |
|
skipped question |
637 |
|
If you take a shuttle or bus as part of your trip today,
is the connection with NMRX convenient? |
|
Answer Options |
Response
Frequency |
Response
Count |
|
Yes |
82.2% |
616 |
|
No |
17.8% |
133 |
|
If no, why not? How can we make it better? |
181 |
|
answered question |
749 |
|
skipped question |
1066 |
|
Today's ticket |
|
Answer Options |
One-way |
Day Pass |
Monthly
Pass |
Annual
Pass |
Voucher |
Rating
Average |
Response
Count |
|
What kind of ticket are you using? |
74 |
333 |
739 |
28 |
13 |
2.64 |
1187 |
|
answered question |
1187 |
|
skipped question |
628 |
|
What FARE did you pay? |
|
Answer Options |
Response
Frequency |
Response
Count |
|
Regular Full Fare |
36.2% |
431 |
|
Internet discount |
45.3% |
539 |
|
Senior discount |
3.4% |
41 |
|
Student discount |
14.0% |
167 |
|
Disability discount |
2.0% |
24 |
|
Not applicable |
1.8% |
22 |
|
answered question |
1191 |
|
skipped question |
624 |
|
On which days do you usually ride NMRX? Please check all
that apply. |
|
Answer Options |
Response
Frequency |
Response
Count |
|
Monday |
61.5% |
994 |
|
Tuesday |
62.5% |
1010 |
|
Wednesday |
64.1% |
1036 |
|
Thursday |
61.7% |
997 |
|
Friday |
58.7% |
948 |
|
Saturday |
16.4% |
265 |
|
Don't ride regularly |
19.0% |
307 |
|
answered question |
1616 |
|
skipped question |
199 |
|
What factors prevent you from riding the train more often?
Please check all that apply. |
|
Answer Options |
Response
Frequency |
Response
Count |
|
Price |
4.1% |
59 |
|
Concern about safety |
1.5% |
22 |
|
No Sunday service |
28.7% |
417 |
|
Not enough late night service |
20.0% |
291 |
|
No transit connection to my destination |
8.4% |
122 |
|
Doesn't go where I need to go |
6.6% |
96 |
|
Travel time is too long |
14.0% |
204 |
|
Train is too crowded/can't find a seat |
13.4% |
195 |
|
Train schedule doesn't fit my schedule |
29.8% |
434 |
|
I need a car during the workday |
8.7% |
126 |
|
Reliability |
5.6% |
82 |
|
Not enough parking at stations |
10.4% |
151 |
|
Long bus connection |
5.0% |
72 |
|
NA: I ride the train as often as I can |
35.8% |
520 |
|
Other (please specify) |
279 |
|
answered question |
1454 |
|
skipped question |
361 |
|
How do you rate NMRX service and performance? |
|
Answer Options |
Excellent |
Good |
Fair |
Poor |
Really
bad |
Response
Count |
|
Customer Service |
928 |
543 |
79 |
17 |
5 |
1572 |
|
Staff courtesy |
1097 |
404 |
65 |
7 |
2 |
1575 |
|
Ticket prices |
699 |
537 |
291 |
43 |
7 |
1577 |
|
Travel time |
400 |
612 |
378 |
130 |
47 |
1567 |
|
Service frequency |
211 |
512 |
559 |
227 |
54 |
1563 |
|
On time performance |
472 |
700 |
309 |
71 |
19 |
1571 |
|
Comfort |
606 |
618 |
229 |
81 |
37 |
1571 |
|
Availability of Parking |
313 |
539 |
388 |
216 |
100 |
1556 |
|
Station cleanliness |
652 |
734 |
147 |
21 |
8 |
1562 |
|
Train cleanliness |
755 |
655 |
139 |
21 |
4 |
1574 |
|
Bathroom cleanliness |
445 |
675 |
246 |
41 |
11 |
1418 |
|
Number of bathrooms |
269 |
680 |
379 |
96 |
22 |
1446 |
|
answered question |
1587 |
|
skipped question |
228 |
|
What is your MAIN reason for riding NMRX? |
|
Answer Options |
Response
Frequency |
Response
Count |
|
It's safer. |
3.8% |
58 |
|
It's a better use of my time. |
7.8% |
120 |
|
It costs less. |
27.1% |
415 |
|
It's faster than driving. |
0.9% |
14 |
|
It's good for the environment. |
14.9% |
229 |
|
Allows someone else to use the car. |
1.6% |
25 |
|
I get more exercise. |
0.9% |
14 |
|
No car available. |
2.5% |
39 |
|
I have no other way. |
2.9% |
44 |
|
It's less stressful. |
27.7% |
424 |
|
It's more fun. |
9.8% |
150 |
|
Other (please specify) |
166 |
|
answered question |
1532 |
|
skipped question |
283 |
|
How happy are you with NMRX service overall? |
|
Answer Options |
Very
satisfied |
Mostly
satisfied |
Undecided |
Dissatisfied |
Very
Dissatisfied |
Rating
Average |
Response
Count |
|
Satisfaction level: |
681 |
740 |
101 |
52 |
14 |
1.73 |
1588 |
|
answered question |
1588 |
|
skipped question |
227 |
|
Do you feel safe |
|
Answer Options |
Always |
Most of
the time |
Some of
the time |
Never |
Rating
Average |
Response
Count |
|
On the NMRX station platforms? |
872 |
630 |
75 |
8 |
1.51 |
1585 |
|
On board the train? |
1141 |
396 |
33 |
2 |
1.30 |
1572 |
|
In the station parking lot? |
653 |
712 |
167 |
31 |
1.73 |
1563 |
|
In the area around the train station? |
610 |
738 |
204 |
21 |
1.77 |
1573 |
|
answered question |
1589 |
|
skipped question |
226 |
|
Gender |
|
Answer Options |
Response
Frequency |
Response
Count |
|
Male |
48.5% |
767 |
|
Female |
51.5% |
813 |
|
answered question |
1580 |
|
skipped question |
235 |
|
Age |
|
Answer Options |
Response
Frequency |
Response
Count |
|
Under 18 |
1.1% |
17 |
|
18-35 |
22.5% |
358 |
|
36-50 |
35.2% |
560 |
|
51-65 |
36.3% |
578 |
|
65+ |
5.0% |
79 |
|
answered question |
1592 |
|
skipped question |
223 |
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