Lost & Found

Rio Metro will make every effort to return lost property left on buses or trains if turned in. Rio Metro is not responsible for items left behind. Lost and found is a courtesy, and we will make every effort to get items that have been turned in back to their owners.

If You Lost an Item

Found items are turned in to the appropriate office.

  • Non-essential items are held for 30 days.
  • Essential items, such as keys, IDs, wallets, phones, purses, etc. are held for 90 days.
  • When you call, please provide a detailed description of the lost property.
  • Recovered property must be picked up the appropriate administrative office (see below).
  • To claim recovered property, please have a valid state issued ID.
  • Found items will not be returned by mail.
  • Offices are closed on weekends and holidays.
A Picture of a Customer Service Representative in the Office

New Mexico Rail Runner Express

Herzog Transit Services
100 Iron SE
Albuquerque, NM 87102
Phone: 866-795-RAIL (7245)
Pick-up Hours: 10 a.m - 2 p.m., M-F
View Map

Rio Metro Bus - Sandoval County

Sandoval County Office
1500 Idalia Road NE, Building C
Bernalillo, NM 87004
Phone: 505-994-1608
Pick-up Hours: 8 a.m. - 4 p.m., M-F
View Map

Rio Metro Bus - Valencia County

Valencia County Office
101 Courthouse Road SE
Los Lunas, NM 87031
Phone: 505-352-3595
Pick-Up Hours: 8 a.m. - 5 p.m., M-F
View Map

If You Found an Item

Please turn in the item you found to a ticket agent, conductor or bus driver.

Please Note

  • Perishable items and those of safety concern will not be stored.
  • Drivers / ticket agents will not be contacted by radio or cell phone to check for items lost on the bus or train. 
  • If an item is found, the driver / ticket agent will turn it into lost and found at the end of their shift.
  • We will contact you only if a match is found for your reported item. It may take several days for us to match your item, retrieve it, and contact you.
  • If we don't contact you within two weeks this means that your item was not recovered.